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Why Empty feedbacks?

For quite a long time, we have left this part-the feedbacks from our real customers-empty, because for one reason, we are too busy with our productions and transactions.

For the second reason, we never want to fabricate good reviews on our website to induce people just as many sellers do.

If we want to show you the real feedbacks, we will disclose all the authentic proof, including the communications via emails, text messages, the shipping sheet and tracking details which can all be verified via shipping website, such as UPS or USPS, as well as pictures and etc.

Because of this "truth" principle, "feedbacks from customers" column has been a huge project, which means, after our sales respond to 300+ emails everyday, following all the ongoing orders, we need to work overtime to collect related data of feedbacks and sort out.

Why disclose real transaction?

We disclose some of transactions with customers as below, with 3 exact purposes:

First, to show you our authentic transactions procedures with our customers, within which you can see how we double check with our customers to avoid possible mistakes, and how to solve problems in the transactions, such as parcel missing in the shipping due to war, how to do when customers bought the wrong items and etc. We have a strict process code with all transaction to prevent any possible mistakes. Thus to let you know about the real transaction, you can understand why we will send you email double checking with you again and again, and how you can do when there is something happen during the transaction.

Second, to show you the true stroies between us and our customers, within which there may be petty quarrels, misunderstandings, distrusts, impatiences, but after communication, we finally understand each other and together make a successful dealing.

Third, to record the touching moments between us and our customers. With those nice people, selling and buying is not just an exchange of money and products any more, but actually a great journey to enjoy beautiful feelings and emotions from human beings. We care about them, they love us. Money has been never the motion of our work and efforts, you are.

You can keep the attention

The list will be updated all the time.

1. Feedback from Jonathan
2. Feedback from Derek
3. Feedback from Hugo
4. Feedback from Joan
5. Feedback from Sergio
6. Accessories missing?
7. Extra cost will do the trick
8. If we find what you have ordered will not work for you
9. Feedback from Paul
10. Reported the arrival
11. Deny the order
12. Talk to the mail man
13. You shall never use water to clean real leather
14. Change the combined shipping
15. Ordering Repeatedly
16. Broken package doesn't mean damages on the product inside
17. Tracking for Analucia
18. From skeptical to mutually trusted
19. Totally worth the wait
20. Help customers understand the shipping situation
21. You may miss our email
22. No container in China while seaport congestion in US
23. Arrival report from Paul
24. Finally arrived
25. Tracking for Adair
26. Tracking for Aline
27. Feedback from Brett
28. Let us know the arrival
29. Feedback from Allegra
30. Ships stuck outside the seaport of US
31. What if the tracking shows delivered but you doesn't get the parcel
32. Make our days
33. Use a private driver too
34. Use a private driver
35. Disclosing fully and in time
36. We understand your anxiety
37. Try the best to find a solution
38. Sometimes we would make a mistake
39. Gunjan is so affable
40. Double checking shipping address
41. Very sadly she didn't reply us any more
42. The tiny cracking in plywooden product is inevitable
43. Why we only offer set quantity NOT drop buying any more
44. Hard rubber will split
45. Arriving on time
46. You can not change the delivery time or set a deadline causually
47. velcro problem
48. Working with Nice Woman Jessic
49. Double Checking Before Shipment
50. We will track for you to ensure you get the parcel
51. Why do we ask you to leave the cell phone
52. Wrinkles and grades
53. Why we double check with you about shipping info
54. Finally someone realized that
55. a smooth dealing with Nancy
56. a faint sunshine
57. Steve sent us twice to let us know his order arrived
58. Seaports were chocked during July of 2020
59. A little more understanding and patience will bring no disappoitment
60. Parcels via UPS and USPS would be looted
61. Bernadette purchased some wrong size
62. Thanks a million too for letting us know
63. Thank you for your huge understanding and support during Covid
64. Signature can not be waived for high-valued parcels
65. Arrived 2 weeks ago
66. Feedback from Grace
67. Petty quarrels exist real dealings
68. The roses in her hand,the flavor in mine
69. We will help for any install problems
70. If we can not offer then refund
71. Always appreciate for the requests to leave positive feedbacks
72. What if your parcel is returned due to No Recipient?
73. What if the item arrived with damages
74. A simple Customization for wassily straps
75. Once felt risk from a happy customer
76. Yes, the PU is great
77. Soft fire makes sweet malt
78. Straps missing, but resent to Justin
79. A successful customization for Robin
80. Feedback from Sam Frank
81. Kathrine ordered some lamps
82. Feedback from Sean C
83. Typhoon caused parcel missing for Scot
84. 10 months delay for Harendra
85. Feedback from David Peacock
86. Checking with Melissa about the arrival
87. Craig wrote good reviews for us voluntarily
88. Laura purchased the wrong color
89. No Authorized Recipient for Mike's order
90. Quick dealing with James
91. Multiply delays of Blue's order
92. Smooth transaction with Max
93. Smooth transaction with Regan
94. 需要同时修改forever maintenance policy的相关数据
95. Technical question from Rip
96. Double checking several times with Marco to ensure he got the satisfying table lamp
97. Albert helps us with website English voluntarily
98. Film Project for Twenty First City
99. Office Project for Atlanta West Dentistry
100. Restaurant Project for Reaching Quiet
101. Home Project for Noah Kaufman

We also thank all the customers who tried to save us from those fake bad reviews online

Some posted their buying experience from us in the forum some years ago when the fake bad reviews aroused on the scam review website.
(unfortunately fatwallet forum was shut down on 2017, but we still wanted to record this as commemorating those hard days when we were attached by the evil acts of fake online bad review while a customer came up with his true experience to help us to clarif the truth.)

Some posted in their blog:

Some recommended in their business webpage:

Since 2012, our business has been in a very steady increase, and because we have been too busy, we stopped collecting those recommends and information about us.
We sincerely thank all the customers who have been there for us, the justice and kindness you have showed are the lights during the darkness, and we will never forget about that.

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