Return Policy

Terms For Return

  • We are responsible for any quality problems and will ensure the customers 100% satisfaction by exchange, refund, or repair, as outlined in this policy.

  • We reserve the right to limit or decline returns or exchanges in particular situations.

  • Merchandise must be claimed for return within 7 days of receipt and must be returned within 15 days of receipt once your request for return is accepted by us.

  • All furniture items will incur a 30% restocking fee unless otherwise stated on the actual product page. Some products are considered special or customized items and unfortunately are not returnable.

  • Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals, and registration cards. We will not accept dirty, washed or used products.

  • Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return.

  • All refunds & exchanges are subject to the final approval of our quality control division.


  • Return Shipping Costs

  • Customers will be responsible for all return shipping costs.

  • We can help customers to return the merchandise by using our shipping system and arrange drivers to pick up, which will be cheaper than customer arranges shipping by themselves.

  • Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received.

  • Please send your prepaid label requests to sales@prettystores.com, be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 3 business days with the shipping costs.

  • Customers may ship back returns with their own shipping methods however for your protection, we recommend using insured shipping for return shipments. Additionally, we recommend that customers who decide to make a return on their own request a tracking number from the shipper for their records.

  • If there is any damage during the return shipping process, we may refuse the refund and customers will need to claim compensation to your carrier by yourself.

  • For any returned Merchandise, we will issue refund reducing the initial shipping fee from us to customers if the return is for non-quality problem. All refunds & exchanges are subject to the final approval of our quality control division.


  • How To Return An Item

    1. Please send an email first to sales@prettystores.com to request a refund and Specify the reason
    2. Within 3 business days, we will reply with the return address and operation details.
    3. Within 5 business days when the returned merchandise arrives in perfect status, we will refund or exchange or do related steps.



    Resell instead of Return

    We can help customers to resell the items you don' t want any more, by doing which you can not only save the shipping fee to return it but also can make a little money if you sell it locally. We will send you details once we get your email with this intention.