Forever Maintenance Policy from BarcelonaChairFactory
Forever Maintenance Policy
If you buy products from us, you will get additional service from our "Forever Maintenance Policy".
With this policy, no matter how long you use our products, once you have any problems with them, we will offer free accessories, or replacements at lowest factory price, helping you fix the problems, extending the lifespan of the products, saving you big amount to buy a brand new item.
Why do you need Forever Maintenance Policy
Below are 2 real stories from our customers, who came to us for help and got benefits from our "Forever Maintenance Policy".
In the two cases below, one customer missed an accessory for the lamp bought from us when he moved house, the other customer broke the buttons in Barcelona Chair cushions. We offered them all free accessories and they didn't need to buy a new product.
For the customer below, he bought the Barcelona Style Chairs from us, after some years, a button in one of the cushions was ripped out accidentally.
He came to us for help, and we sent him 2 buttons for free, so he didn't need to buy a new cushion.
Henry once bought an Acro Floor Lamp from us, but he lost an accessory in moving the house.
Thus we sent him the replacement accessory for free. And he only paid $25 for the DHL international air express fee.
Forever Maintenance Policy doesn't cover the products not made by us
We are unable to offer solutions to help you fix if you buy the items from elsewhere.
Because the accessories from us is not fitting products produced by other manufacturers.
Below are 3 cases that we have to deny people.