* Is the price on your website including the shipping fee? Is there any other fees I will need to pay beside the price?
The price on the website is the total amount to your door address. In most situation, there will be no additional fees, unless you request some special shipping service such as lifting without elevators, or holding storages and etc. For any additional fees which may occur, we will ask for your confirmation before the dealing is processed, so you will not need to worry. .
* How to order?
Please follow this link to know exact details about How to Order from PrettyStores website.
* What is the warranty period of your products?
As a manufacturer, we offer "Forever Maintenance" which you can never get from other resources and can save you a lot of money in the long term.
Follow this link, you will get full details about our "Forever Maintenance" Policy and how buyers benefit from this policy.
* How can I view all your products?
Follow this link, you can download our full catalogs.
* I have seen some bad reviews online about you, is that true? Can I trust you?
We have suffered from scam from some middlemen and review website who use fake bad reviews to defame and rob us.
Please follow this link, you can get a truth about all those bad or good reviews about us.
* What kind of shipping method do you use?
We use different shipping method for different items and different quantities.
For small items or small quantity, we will use airfreight.
For large items or large quantity, we will use seafreight.
No matter what shipping method will be used, it will be most economical and safe for delivery.
If you have an emergency, you need to contact us and specify the deadline, and extra fee will be needed for expedited service.
* Why shipping fee is so high?
Please follow this link to understand why sometimes our shipping fee is so high.
* Do you deliver to Europe or Africa or other areas in the world?
Yes, we deliver worldwide.
* What is the delivery time?
Usually we will dispatch parcel within 5 business days.
For some customized orders, we will need longer time to finish the products.
In most situation, shipping by air takes around 1-2 weeks to arrive. Shipping by sea takes around 5-8 weeks to arrive.
We will send you tracking No. and update you the shipping information.
You can also ask us at any time for the delivery status.
* How to Track my order?
Please follow this link to learn about How to Track and Receive your order.
* What should I do if there is a shipping delay?
Please follow this link to learn about What Should You do if there is a shipping delay.
* What if the products I received were damaged during the transportation?
We have the "100% Satisfaction Guarantee" policy to solve this problem for you. Please follow this link to learn about our "100% Satisfaction Guarantee" Policy.
* What if the products I received were not what I expected?
Same as above, we have the "100% Satisfaction Guarantee" policy to solve this problem.
Please follow this link to learn about our "100% Satisfaction Guarantee" Policy.
* Is it possible for me to pick up the products from your warehouse to save the shipping fee?
For this question, please click here to learn about our Warehouse pickup terms.
* What kind of payment do you accept?
We accept various payment methods, such as Bank Transfer, Zeller, Credit card and etc.
You can directly make payments through our website. Our payment gate has used Secure Sockets Layer (SSL) encryption to process Credit Cards, which give the 100% protection onto your fund safty.
To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it's transmitted over the Internet.
If you have any questions or problems about the payment, please contact us directly, we will solve the problems and ensure a safe payment for you.
* How can I get discounts or coupon?
You can click here to know our policy for Discounts and Coupons.
You are suggested to enroll into our Newsletter system which will send you discounts and promotion news from time to time.
You can also click here to know about How to Make Money from us by joining our different programs.
* What is your return policy?
You can click here to know our return policy.
* Can I request color swatches?
Yes, we offer regular color swatch and full color swatch to different customers based on their different buying requirements. You just need to contact us to request.
You can also click here to view our Full Color Swatches.